The user journey sprint allows you to optimize or create user journeys by avoiding friction points and creating magical moments.
The service designer workshop allows you to practice and replicate such a sprint in your organization.
Such training is trainer-led. The live training is available intra company.
You become a certified service designer.
The price list is available per session by clicking on the blue thumbnail with a date below.
Le user journey sprint (parcours utilisateur) permet d’optimiser ou de créer des parcours utilisateur en évitant les points de friction et en créant des moments magiques. L’atelier service designer vous permet de pratiquer et de répliquer un tel sprint dans votre organisation.
Cette formation est en distanciel (trainer-led). La formation en présentiel est possible en intra entreprise.
Vous devenez un service designer certifié.
La grille tarifaire est disponible par session en cliquant sur la vignette bleue avec une date ci-dessous.
[[en]]2 formats are available to build skills. Live and trainer-led learnings allow you to train over a short period of 2 days. The live training is mainly done in intra-company.[[fr]]2 formats sont disponibles pour monter en compétences. Le présentiel et le distanciel vous permettent de vous former sur un temps court de 2 jours. Le présentiel est essentiellement fait en intra-entreprise.
[[en]]Anyone who wants to experiment Service Design with a User Journey Sprint to innovate by being user-centered: marketing, human resources, customer service, digital, innovation, consultant, UX designer, UI designer, Scrum master, Product Owner, Product Manager, Head of Product. You just have to be enthusiastic about acquiring this skill. This training is complementary to the design thinker training.[[fr]]Quiconque souhaitant expérimenter le Design de Service en mode User Journey Sprint pour innover en étant centré sur l’utilisateur : marketing, ressources humaines, service client, digital, innovation, consultant, UX designer, UI designer, Scrum master, Product Owner, Product Manager, Head of Product. Il suffit d'être enthousiaste à l'idée d'acquérir cette compétence. Cette formation est complémentaire à la formation design thinker.
[[en]]Note : designing a service is an holistic approach including digital if needed[[fr]]Note: un service est une approche holistique incluant le digital si nécessaire
[[en]]Last update on March 27, 2022[[fr]]Dernière mise à jour le 27 mars 2022
[[en]]The service designer is a key role in innovation. He/she improves or creates new user journeys by minimizing friction points and creating magical moments. He is involved in the design team or the UX development team.[[fr]]Le designer de service est un rôle clé en innovation. Il améliore ou invente de nouveaux parcours utilisateur en minimisant les points de friction et en créant des moments magiques. Il intervient dans la design team ou la UX development team.
[[en]]A few days before the training, you receive an email with some information. During the training, we will quickly dive intro practice assuming this background known. For the facilitated online training, this introduction is an asynchronus module.[[fr]]Quelques jours avant le training, vous recevez un email avec quelques informations. Lors de l'atelier, nous allons rapidement dans la pratique supposant cette préparation faite. Pour le format facilité en ligne, cette introduction est un module à part entière asynchrone.
[[en]]You practice observation and especially immersion to build the user journey with steps and its job-to-be-done. You choose the persona for whom you want to improve the journey.[[fr]]Vous pratiquez l’observation et en particulier l’immersion pour construire le parcours utilisateur (User Journey) avec des étapes et ses job-to-be-done. Vous choisissez le persona pour qui vous voulez améliorer le parcours.
[[en]]You identify the friction points and key moments to improve. You learn to prioritize with the constrained resources you have. You brainstorm to solve these friction points and create magical moments that the user will remember.[[fr]]Vous identifiez les points de friction et les moments clé à améliorer. Vous apprenez à prioriser avec les contraintes que vous avez. Vous brainstormez pour résoudre ces points de friction et pour créer des moments magiques dont l’utilisateur se souviendra.
[[en]]You prototype the best ideas. You choose the type of prototype that will allow you to test your solution. You test it and iterate with the feedback received.[[fr]]Vous prototypez les idées les plus judicieuses. Vous choisissez le type de prototype qui vous permettra de tester votre solution. Vous le testez et itérez avec le feedback reçu.
[[en]]When they are sufficiently validated by the user, you define them in depth with a service blueprint to facilitate their implementation (digital or not).[[fr]]Lorsque vos idées sont suffisamment validées par l’utilisateur, vous les définissez en profondeur avec un service blueprint pour faciliter leur implémentation (digitale ou non).
[[en]]Successful practice assessments and an online test will allow you to be certified with adigital certificate, which can be integrated into your LinkedIn profile, attesting to your new skills. E-coaching: in the next 3 months you can ask 5 advice by email to your trainer. The next steps could be to become sprint facilitator. You might decide to build your facilitation skills with the Facilitator training. It enables you to facilitate the sprints of innovation & transformation teams.[[fr]]Des évaluations de mises en pratique et un test en ligne réussis vous permettront d’être certifié avec un certificat digital, intégrable à votre profil LinkedIn, attestant vos nouvelles compétences. E-coaching: dans les 3 prochains mois, vous pouvez demander 5 conseils à votre trainer. La prochaine étape pourrait être celle de devenir Sprint Facilitator. Vous pouvez décider de développer vos compétences en facilitation avec l'atelier d'apprentissage Facilitateur. Cela vous permet de faciliter les sprints d'équipes d'innovation & de transformation.
Transformation catalyst enjoying facilitating and coaching teams with human-centered mindset and approaches to co-design value-driven strategies, organizations, products & services in complex cross-functional, multicultural, entrepreneurial, technological & fun environments. Support in cultural & digital transformation (V model versus agile).
Supporting the managerial transformation at the individual, team and organization levels with tailored creative leadership programs.
High energy | enthusiast | open minded | entrepreneurial | human centered | supportive | out of the box | conceptual thinking | divergent-convergent | see-connections | problem solver | result-driven | perspectives seeker | persistent | business sense | engaging | authentic | fun
After an engineering training enriched by 6 years abroad (Canada, Argentina, Tunisia), I worked in a large telecom group as a strategic analyst. From 2017 I apply design thinking in my intra and entrepreneurial projects.
Today, as an expert in gamification, I use these tools and this state of mind on a daily basis, at the service of users and customers. Since the beginning of 2020 I have been training in design thinking and supporting sprints, facilitating the collective intelligence of teams.
Enthusiastic about Design Thinking and collaborative methods, I always enjoy transmitting this state of mind and these processes to groups of diverse origins.
My motivation is to lead you to useful discoveries and achievements of which you will be proud. And this with fluidity, pro-activity and a positive spirit!
My past experience in eCommerce, technological innovation and operational management will also help me establish connections with your own challenges.
Philosopher and multicultural, I evolved for 15 years as Senior Talent Manager in a large industrial and international company and acquired strategic and operational expertise in all aspects of talent management.
My conviction is that organizations are alive and developing sustainably when they draw on the talents of everyone and when they bring together in a harmonious, agile and meaningful environment.
I intervene as a consultant and / or as a facilitator with methods centered on transformation by and for humans. Design Thinking is a force for meeting emerging expectations and getting teams on board for the business of tomorrow.
My mission is to support you and together bring out the best of your talent!
In the service of skills development for 20 years, I am passionate about designing effective learning experiences. Who says learning says human first. It is therefore naturally that I turned to positive psychology, neurosciences, emotional intelligence and collective intelligence to strengthen the power of the solutions that I design. Concerned about the performance of my projects, I integrate innovation processes such as design thinking to move forward with agility in order to deliver the solution at the right time.
I like to build team projects, motivate, embark and draw the outlines of innovative and creative solutions face to face as well as remotely.
Through Design Thinking I support teams to focus on their customers or users to better design innovative responses. In my role as a facilitator, I am committed to enabling everyone to give the best of themselves.
Coming from the business world, I develop a pragmatic approach aimed at anchoring measurable changes in the profession and activity of the participants.
I am interested in the links between art and management and I like to explore and activate the creativity of the teams I support.
A creative strategist with an overdeveloped empathy entirely dedicated to producing results, Jean-Maxime has earned a reputation as a reliable, experienced and ultra-efficient designer. He has been dedicated to pushing the boundaries of branding and design for over 25 years. Available and attentive, he supports his clients on a daily basis to succeed and distinguish themselves in their respective markets.
[[en]]To help those least helped in this health crisis, those looking for work and the self-employed can choose the price of the design thinker workshop.[[fr]]Pour aider les moins aidés dans cette crise sanitaire, ceux en recherche d'emploi et les indépendants peuvent choisir le prix de l'atelier design thinker.
[[en]]The learners' feedback invites us to develop learning by doing workshops in iteration meeting their evolving needs. You are invited to apply filters per training type and audience since June 2020.[[fr]]Le feedback des apprenants nous invite à développer en itération des ateliers d’apprentissage les plus proches des besoins des utilisateurs. Voici donc en transparence le retour sur les ateliers précédents. Vous pouvez aussi appliquer des filtres par type de training et audience depuis juin 2020.
[[en]]Choose which key role of our innovation & transformation model you would like to play in an organization. And you gradually follow the training courses to acquire the skills required to become one.[[fr]]Choisissez quel rôle clé de notre modèle d'innovation & de transformation vous souhaiteriez jouer dans une organisation. Et vous suivez petit à petit les formations pour acquérir les compétences requises pour le devenir.
[[en]]The Product Designer is co-responsible with the UX Development Team to design and validate the digital solution with the users. He/she has competencies in UX, UI and service design to interact with his/her teams. He/she has an adaptive leadership. The Sprint Facilitator helps him/her to run some UX or service design sprints. The Agile Team Coach helps the teams to become high-performing.[[fr]]Le Product Designer est co-responsable avec la UX Development Team de la conception et de la validation de la solution digitale avec les utilisateurs. Il a des compétences en UX, UI et design de service pour interagir avec son équipe. Il a un leadership adaptif. Il est aidé par le Sprint Facilitator facilitant des UX ou service design sprints. Il s’appuie sur l’Agile Team Coach pour aider son équipe à devenir « high-performing ».
[[en]]The Sprint Facilitator Lead helps the organization to transform itself through collective intelligence with the sponsorship of the Creative Leader. He supports the Sprint Facilitators. He has adaptive leadership without direct authority. It relies on the Transformation Catalyst and Agile Team Coaches to help the organization and its teams become "high-performing".[[fr]]Le Lead Facilitateur de sprint aide l’organisation à se transformer par l’intelligence collective avec le sponsorship du Leader Créatif. Il accompagne les Facilitateurs de sprint. Il a un leadership adaptif sans autorité directe. Il s’appuie sur le Catalyst de transformation et les Coachs d'équipes agile pour aider l’organisation et ses équipes à devenir de haute performance.
[[en]]And you publish it on your linkedin profile to gain visibility & credibility. Of course, it requires practising again and again. We help you to accelerate your growth with your new competencies!
[[fr]]Et vous le publiez sur votre profil linkedin pour gagner en visibilité et crédibilité. Bien sûr, il faut pratiquer encore et encore. Nous vous aidons à accélérer votre montée en compétences!
[[en]]We share with you news of the network, some good practice in innovation & transformation and the latest projects we did.[[fr]]Nous vous partageons des nouvelles du réseau, des bonnes pratiques en innovation & transformation et les derniers projets que nous avons faits.
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